Privacy Policy

Welcome to VanPetz! This website found at https://www.vanpetz.com ("VanPetz" or "Website" or "Site") and our "VanPetz" mobile application (the App) is governed by the following privacy policy ("Privacy Policy").

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to this Website and the App.

What information do we collect and how is it used?

Information You Voluntarily Submit: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to us by registering for an account, creating a pet profile, or submitting a contact form.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website and the App. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

How your information may be used

We may use the information collected in the following ways:

To operate and maintain the Website and the App;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
To send you notifications about activity on the Website and in the App related to actions you have taken, such as appointment reminders and payment receipts;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To provide you with user support;
To protect, investigate, and deter against unauthorized or illegal activity.

Third-Party use of personal information

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, the Website and the App may use third-party service providers to service various aspects of the Website and the App. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website or the App to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Payments

Payments made through the App are processed by the Apple App Store for iOS devices and Google Play store for Android devices. When you make a payment to us, your payment information (card number, expiration date, etc.) is processed directly by the respective payment processor, and are not collected, viewed or stored by us. Your payment and transaction data may be governed by their respective Privacy Policies.

Rights Related to your Personal Information

Opt-out: You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us here to be removed from our mailing list.

Access: You may access the personal information we have about you by submitting a request here.

Amend: You may contact us here to amend or update your personal information.

Forget: In certain situations, you may request that we erase or anonymize your personal data. To do so, please submit a request here.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Sensitive Personal Information

At no time should you submit sensitive personal information to the Website or the App. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s Information

The Website and the App do not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website or App has personally identifiable information of a child under the age of 16 in its database, please contact us immediately here and we will use our best efforts to promptly remove such information from our records.

Contact Information

At any time, please contact us here for questions related to this Privacy Policy.

Your acceptance of these terms

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website or App.

Your continued use of the Website or the App following the posting of changes to this policy will be deemed your acceptance of those changes.

Last updated: October 2024